Answers to the questions we hear most. Can’t find what you need? Contact our team.
How much does it cost to get a quote?
Nothing. Requesting quotes is free and you are never obliged to accept one. You can also book listed services at the price shown on each specialist's store. Extra work is only done after you approve it.
Who are the repair professionals?
Independent watchmakers, jewelers, luthiers, cobblers, tailors, opticians and technicians. Every pro is reviewed by our team before they can quote, and customers rate them after each repair.
How does shipping work?
After payment you create a prepaid, insured USPS label from your order page in one click. The specialist sends your item back with a prepaid return label, and you can track both legs from your dashboard.
Is there a warranty?
Many specialists offer an optional Crafeo Warranty on their services (look for the shield badge). If you add it at checkout and the same problem comes back while you are covered, the repair and shipping both ways are free.
What if I am not happy with the repair?
Message us from your order page as soon as you receive your item. We will work with the specialist to put it right.
What can I get repaired?
Watches, jewelry, electronics, musical instruments, glasses, shoes, clothing, leather goods, pens and much more. If it matters to you, ask us.
How do I join as a repair pro?
Create a pro profile with your specialties and examples of your work. After verification you will receive matching repair requests and can quote on the ones you want.